As a section of our efforts to continually enhance efficiency, OpenText is imposing SAP Ariba. This implementation will alternate how we source, contract, and ship Purchase Orders to our valued vendors. The first section of the implementation will higher facilitate the submission of provider rates and allow our suppliers to create and hold their personal provider profiles in an integrated, online environment. To ensure high-quality and environment-friendly buy transactions, lively participation of all OpenText companies is required.
About OpenText
OpenText, the chief in Enterprise Information Management (EIM), permits organizations to develop faster, decrease operational prices, and minimize data governance and safety dangers via enhancing commercial enterprise insight, affect and technique speed. Learn more about OpenText.
No PO No Pay policy
The OpenText No PO No Pay coverage requires that to interact in commercial enterprise with OpenText, all suppliers have to first acquire a Purchase Order (PO). The Purchase Order variety has to be referenced on all associated paperwork, such as invoices, packing slips, or proof-of-delivery documents.
Purchase Order phrases and conditions
OpenText makes use of widespread phrases and prerequisites for Purchase Orders. To discover relevant phrases and conditions, go to the Purchase Order phrases and prerequisites listing and pick the us of of the OpenText entity with which you are doing business.
Payment terms
OpenText trendy fee phrases are Net seventy-five and contingent on the well-timed receipt of consignment and the completion, delivery, and acceptance of items and services until shrunk otherwise.
Invoicing
Please observe the OpenText invoicing directions to ensure a clean price process. Invoices now not assembly the listed requirement may additionally be returned. To keep away from lengthening payment, please make certain invoices submitted to OpenText have all relevant small print required for processing.
Personal facts processing addendum
Suppliers with get right of entry to to OpenText data, networks, and/or structures for the functions of presenting their offerings are required to execute and be ruled through a separate dealer private facts processing addendum (“DPA”). If your organization already has a settlement with OpenText that accommodates this DPA, no addition motion is required to execute this DPA.
How to execute this DPA
This DPA consists of two parts: the major physique of the DPA, and the appendices A, B, C, D, and E.
This DPA contains through reference the:
EU Standard Contractual Clauses (EU SCCs); and
UK Standard Contractual Clauses (UK SCCs)
To execute this DPA, the provider must:
Complete the records in the signature container and signal on Page 8, fill out as relevant appendices B, C, D, and E; and
Send the signed DPA to OpenText by way of e-mail to [email protected]
IT protection phrases and conditions
OpenText records or property are precious to the organization and require splendid protection. Unauthorized disclosure, misuse, and loss ought to cause extreme damage to OpenText and OpenText customers.
To manipulate these risks, OpenText requires suppliers to comply with the IT Security Terms and Conditions.
Supplier code of conduct
Suppliers are predicted to behave responsibly and ethically and have to comply with relevant legal guidelines and regulations. OpenText OpenText Supplier Code of Conduct small print the requirements that we assume our suppliers to meet.
Sustainable and Ethical Procurement Policy
Suppliers are anticipated to supply items and offerings in a manner that is ethically accountable and sustainable. The OpenText Sustainable and Ethical Procurement Policy addresses the expectations for workforce and suppliers as they relate to environmental responsibility, cultural practices, and moral and sustainable procurement. This ensures the easiest degree of integrity, moral requirements, and truthful and trustworthy dealings at all times.
Supplier diversity
OpenText welcomes numerous providers and believes variety contributes to innovation. A various provider is a commercial enterprise that is 51% minority-owned and operated by humans who belong to underrepresented or traditionally deprived organizations (minorities, women, veterans, LGBTQ, human beings with disabilities, small deprived businesses, HUBZones).
Suppliers are anticipated to verify their commercial enterprise ownership/classification upon registration of the usage of the Business Classification Codes. This system ensures that OpenText precisely captures and acknowledges corporations owned by way of people from underrepresented groups. Suppliers are requested to supply the applicable certification for the duration of the registration manner helping their numerous reputations as a section of this confirmation. This helps OpenText uphold its dedication to fostering a various and inclusive grant chain.
OpenText Exstream is an effective omnichannel purchaser communications platform designed for omnichannel client conversation administration (CCM). This flexible, scalable platform is a top-rated answer that helps companies interact with their target market in greater significant approaches via quite personalized communications and content material throughout all channels.
What is Customer Communications Management (CCM)?
Customer communications administration excellence is the basis of any profitable commercial enterprise enterprise. In recent years, these communications have taken on new meaning. As omnichannel grew to be a quintessential expectation, CCM structures emerged as a crucial device in supporting corporations to join with their target audience whilst additionally gaining high-level insights from communications data.
Customer conversation administration helps groups streamline the retrieval, storage, and introduction of client communications throughout all departments and for any purpose. From advertising outreach to patron service, documentation, warranties, and account management, CCM presents a frictionless, on-brand way to connect, construct trust, attain loyalty, and obtain a deeper appreciation of the shopping for journey.
OpenText Exstream: A Centralized Platform for All Your Needs
OpenText Exstream is a multichannel CCM platform that permits tremendously relevant, real-time consumer communications, supporting corporations to maximize cost from each touchpoint.
From just-in-time messaging to content material administration and system automation, OpenText Exstream centralizes and democratizes communications and eliminates the complexities and inefficiencies inherent in managing comms throughout a couple of channels.
What is the OpenText software program used for?
You may additionally be required to work with special types of archives and content material daily. You may want to manipulate and shop facts such as contracts, reports, images, shows, and videos. But the nature of your job is such that it requires you to share this facts with different humans inside your business enterprise or even backyard it. OpenText Content Suite is designed for the organization’s content material administration (ECM) use instances associated with these daily tasks:
OpenText Content Suite permits customers to get entry to and make use of all kinds of digital content material from one central vicinity irrespective of the place the file was once first uploaded or created. A single search can become aware of all relevant files throughout several repositories – whether or not they had been created in Office, SharePoint, or different platforms. Another effective function that OpenText Content Suite brings forth is report and data management, which ensures compliance with guidelines and acts as a single supply of facts for files by monitoring every file’s trip through its lifestyle cycle.
You can use content material from inside OpenText Content Suite to collaborate on tasks with your group contributors both by way of sharing documents or reporting on them to accumulate feedback. Teams can work collectively online and offline as OpenText Content Suite ensures regular sync between devices. It additionally lets you create tags and notes so that you can take into account essential data about the content material and take motion accordingly. For example: You can flag specific remarks or movies as applicable and then detect them effortlessly the use of the search device in the future. Using LiveLink, you can hyperlink non-public folders from Microsoft Outlook to SharePoint and get the right of entry to them seamlessly on your smartphone or pill as well. You can additionally discover the content material in a timeline view so that you effortlessly navigate between archives and shortly detect what you need.
The OpenText Content Suite lets managers outline methods with roles and obligations so that the proper humans have get right of entry to the proper archives at the proper time. It is viable for a quit person to collaborate on a specific record except understanding the place it is bodily hosted or who has created it – all they require is a URL which is handy from inside OpenText Content Suite. The suite additionally approves customers to take moves primarily based on metadata related to every file such as priority, proprietor tags, etc.; accordingly permitting for automatic workflows. End customers can view the development of their duties throughout one-of-a-kind repositories in a centralized manner.
What are some different uses of OpenText software?
OpenText software program is used for many purposes. Some examples are content material management, patron relationship administration (CRM), cellular communications, digital transformation, social collaboration, analytics, and more! OpenText offers options for more than a few enterprise problems that enhance enterprise procedures through automation and higher utilization of technology.
Top 7 OpenText Features
Customer communications administration powered by using OpenText Exstream empowers personnel and fosters collaboration, even in a far-flung work ecosystem, enabling boom at scale.
The pinnacle seven most sizeable OpenText aspects for patron communications administration include:
1. Consistent multichannel experienceOpenText Exstream affords a streamlined multichannel journey for all stakeholders. Customers revel in a predictable on-brand trip on their desired channel, from e-mail to telephone, stay chat, or social media. In addition, personnel have full visibility into the customer’s history, making sure the response is meaningful, timely, relevant, and frictionless.
2. Easily get admission to content
OpenText Exstream is an incredibly bendy platform that approves entry to from any system or pc system, maximizing productiveness in an allotted personnel environment. Company content material is centralized, assisting align groups to a frequent cause and preserving continuity throughout a variety of content material strategies.
3. Interactive editing
Employees can edit and collaborate in real-time, lowering timelines and making sure the first-class feasible result. When updating content material to replicate new facts or features, the up-to-date variations are mechanically pushed out to the splendid channels, making quick work of what is regularly an error-laden and cumbersome process.
4. Customer engagement analytics
Engagement analytics allow high-Level perception into purchaser engagement, supporting groups higher recognize CX performance higher. Detailed engagement facts permit well-timed commercial enterprise choices and encourage persistent improvement, supporting to obtaining of larger purchaser pride and loyalty.
5. Create dynamic and reachable PDFs
Improve compliance and streamline report procedures with automated, customized PDF introductions for invoicing, logistics management, and more. The dynamic nature of OpenText facets allows exceptionally customized and applicable messaging, consisting of charts, videos, and hyperlinks—all completely compliant with ADA and AODA accessibility standards.
6. Simplified explanation and migration
OpenText aspects allow simplified explanation and migration. Within the overarching content material strategy, this function helps to decrease situations of reproduction content, improves efficiency, and reduces prices throughout the company whilst improving the cost of your content material advent efforts.
7. Scalable and flexible
For groups experiencing fast scale or coming into new markets, preserving consistency and relevancy is quintessential to success. OpenText elements encompass help for more than one language, geographical regions, demographics, and segmentation, plus content material expiration dates to ensure well-timed versioning.
Now that you’re acquainted with the pinnacle seven OpenText features, it’s effortless to apprehend why OpenText Exstream is the main employer CCM solution. It is bendy and completely scalable to organizational needs, assisting you in pleasing your clients whilst preserving simply the proper stability of cadence and personalization throughout all digital channels.
